Considering Mobility in Contact Center Speech Applications

September 11, 2013 at 5:30pm7:30pm
AVIOS Cincinnati Local Chapter Meeting
255 East Fifth Street, Suite 1900
Please join us at the Cincinnati Dinsmore law offices for the AVIOS Local Chapter meeting on September 11. The evening program will begin at 5:30 p.m. and light refreshments will be served.

This meeting will feature a presentation by Val Matula, Senior Director of Multimedia Technologies at Avaya who will discuss trends in Mobile HTML5, WebRTC and the evolving impact to contact centers. Dr. Matula leads research in video, mobile applications, language processing, acoustics and social media networking at Avaya. He has 20+ years of experience in automated systems at Avaya and its predecessor, Bell Labs. His Masters is from the University of Michigan, and his Ph.D. is from Case Western Reserve University.

Topics will include:

 • The acceptance of voice technology on mobile devices allowing centers that use speech technology properly in automation to get much higher adoption rates by customers 
 • How to effectively utilize this technology 
 • The expense taken to create effective customer service speech solutions and to maintain or modify them 
 • How will these technologies integrate with apps on-board mobile devices 

There is no charge for this event but a reservation is required. RSVP here to reserve your spot today.