Business Process Services
Represented a publicly traded bank with assets in excess $50 billion in its strategic alliance agreement providing for a leading service provider to commence support of the bank’s wealth management business and the transfer of approximately $16 billion of brokerage and advisory assets to the provider’s platform.
Represented a global BPO provider in its agreement to provide the call center and fulfillment functions for a company in the business of collecting and providing data for insurance plan credentialing of health care practitioners across the United States.
Represented a global BPO provider in its agreement with a large insurance company for the provision of membership enrollment and fulfillment services using a global service delivery model.
Representing a global BPO provider in its agreement with a large telecommunications company for the service provider to assume the order management and provisioning functions for land-based telephone lines.
Negotiated a master business process services agreement between a top-ten U.S. bank and one of the largest BPO providers in the world.
Represented the world's largest supplier of blood-related products and services in a global finance and accounting services transaction with one of the leading India-based service providers.
Represented a leading global consulting firm in its agreements to build and operate the membership accounting function for the Medicare Prescription Drug Plan of a major health insurer, including the provision of help desk services from Canada and accounting services from the Philippines.
Represented a national credit reporting agency in connection with agreements for a large BPO company to provide mail operations, an automated phone system and a website for use by consumers requesting free credit file disclosures under the Fair and Accurate Credit Transactions Act.
Represented a U.S.-based multinational corporation in the outsourcing of its global procurement function in Canada, England, Ireland, Germany, France and Switzerland.
